- published: 06 Jan 2015
- views: 2033
SYKES provides excellent customer experience for your customers. Because Customer Service Agents interact directly with your customers, they're able to learn more about why they're calling. Feedback is also collected directly from the customer. Analysts use innovative tools to analyze the data from the interaction to help Agents respond on the fly. This information is provided to SYKES' partners to help them better understand their customers. SYKES partnerships excel and grow because of transparency alignment and trust.
Cisco enables insurance providers to help attract customers and retain existing customers in new and exciting ways. Live video and chat support throughout the customer’s journey of interactions with leads to stronger customer relationships, higher close ratios, and positive customer experiences they’ll want to shout about.
With Watson Marketing, you can now use the wealth of data from The Weather Company to add a deeper layer of customer engagement. Surface patterns between seemingly unrelated weather conditions and customer behavior. Then simply set up rules for omni-channel interactions that are automatically pushed to customers based on local forecasts. Let the weather help guide you to a stronger customer connection: http://www.ibm.com/watson/marketing
Customers want flexibility. They want to choose how to contact you. Serve them better with a blended multichannel solution that delivers great experiences one interaction at a time.
Hear from Balaji Ram, HCL's AVP & Head of Financial Services, and Scott Davidson, General Manager, Enterprise Application Services, on how third platform technologies are influencing customer experience and service expectations in the financial services industry. The presentation was delivered at the 8th Annual Technology & Innovation -- the Future of Banking & Financial Services, Sydney conference. For more information about the presentation, please reach out to firstname.lastname@example.org Enabling Smarter Customer Interactions for a Superior Customer Experience • Uncovering paradigm shifts in customer expectations due to disruptive technologies • Creating proactive customer interactions to exceed expectations • Driving customer-centric innovations within your organisation
Companies are spending a dwindling amount of face time with customers as consumers become increasingly selective and utilize a plethora of communications channels. Mark Smith, Executive Vice President at Portrait Software, shares his insights on some of the opportunities decision-makers can seize upon to maximize their interactions with customers across various channels. Please sign-up for our FREE eNewletter and get CRM insight delivered right to your inbox. http://www.1to1media.com/registeryoutube.aspx
This short video shows you how to use EverLogic's CRM tools to work with customers and marketing activities.
The customer scene transitions are one of several favorite aspects of this show. Just listen to that great 80's-90's music playing over the loud speakers! It would seem kids are left alone quite a bit in this store, too.
Want David's New, FREE in-depth training? Visit http://www.purecustomerservice.com and download The 8 Secrets To Excellent Customer Service today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO ofPure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs (800) 299-3449 email@example.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail ...
This video was recorded at IntelliSys 2017 - http://saiconference.com/IntelliSys The brains of much-hyped chatbots and digital assistants range from simple, rule-based systems to complex deep learning applications. Two years into our journey to explore the future of telco customer service using digital assistants, we report on key learnings from these real-world applications and their daily interactions with our customers. What can perfectly be done by a simpler, rule-based bot? Where and how does an AI-based machine really make a difference? Which AI nuts should be cracked next to further improve the business case for AI-driven customer interactions? About the Speaker - Jan Hofmann is VP eCompany Products at Deutsche Telekom. In this role, he is responsible for the development and opera...
Listen to the recordings from our webinar with Richard Tasker (Head of Customer Service Operations, Direct Debit) from ScottishPower and our CTO Steven Thurlow. Here Richard describes the multi-channel customer service program ScottishPower implemented over the years to become an award winning contact centre.
Before moving to 8x8, MOBI had a premises-based telephone and contact center system. “We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions. For more information, visit https://www.8x8.com
This short video shows how you can use EverLogic's CRM tools to manage customer relationships and track customer activity and interactions.
Barbara speaks with a customer during one of our phone blast campaigns.
Fredy loves his job as an in-store branch manager for Citizens. Within a supermarket setting, he is able to interact directly with customers in a high-energy environment. Fredy explains how strong organizational and multitasking skills as well as thinking on his feet are leading him to a successful career in retail banking.
How many positive customer interactions are you creating each month?