- published: 06 Jan 2015
- views: 1684
SYKES provides excellent customer experience for your customers. Because Customer Service Agents interact directly with your customers, they're able to learn more about why they're calling. Feedback is also collected directly from the customer. Analysts use innovative tools to analyze the data from the interaction to help Agents respond on the fly. This information is provided to SYKES' partners to help them better understand their customers. SYKES partnerships excel and grow because of transparency alignment and trust.
Cisco enables insurance providers to help attract customers and retain existing customers in new and exciting ways. Live video and chat support throughout the customer’s journey of interactions with leads to stronger customer relationships, higher close ratios, and positive customer experiences they’ll want to shout about.
Customer questions enter the enterprise from multiple channels, and the data that customer service agents need to answer these questions often resides in many different systems such as CRM systems, ERP systems, spreadsheets, email and social media. Relying on traditional CRM systems, created for customer management, can create a frustrating experience for both customers and contact center agents. Using your customer service interaction data – internal and external, structured and unstructured – EXALEAD OneCall aggregates, streamlines and delivers rich information “in context” to contact center agents and managers. In this live webcast, discover how to empower frontline employees to deliver a more satisfying customer experience and boost sales by transforming your customer interaction da...
Hear from Balaji Ram, HCL's AVP & Head of Financial Services, and Scott Davidson, General Manager, Enterprise Application Services, on how third platform technologies are influencing customer experience and service expectations in the financial services industry. The presentation was delivered at the 8th Annual Technology & Innovation -- the Future of Banking & Financial Services, Sydney conference. For more information about the presentation, please reach out to firstname.lastname@example.org Enabling Smarter Customer Interactions for a Superior Customer Experience • Uncovering paradigm shifts in customer expectations due to disruptive technologies • Creating proactive customer interactions to exceed expectations • Driving customer-centric innovations within your organisation
Customers want flexibility. They want to choose how to contact you. Serve them better with a blended multichannel solution that delivers great experiences one interaction at a time.
This short video shows how you can use EverLogic's CRM tools to manage customer relationships and track customer activity and interactions.
Potential customers interact with forever flowers MVP-1 for FSE301/MGT360.
How many positive customer interactions are you creating each month?
Before moving to 8x8, MOBI had a premises-based telephone and contact center system. “We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions. For more information, visit https://www.8x8.com