• Meaningful Customer Interactions Lead to Better Customer Experiences

    SYKES provides excellent customer experience for your customers. Because Customer Service Agents interact directly with your customers, they're able to learn more about why they're calling. Feedback is also collected directly from the customer. Analysts use innovative tools to analyze the data from the interaction to help Agents respond on the fly. This information is provided to SYKES' partners to help them better understand their customers. SYKES partnerships excel and grow because of transparency alignment and trust.

    published: 06 Jan 2015
  • Customer Interactions

    published: 23 Aug 2013
  • Transform Your Customer Interactions

    Cisco enables insurance providers to help attract customers and retain existing customers in new and exciting ways. Live video and chat support throughout the customer’s journey of interactions with leads to stronger customer relationships, higher close ratios, and positive customer experiences they’ll want to shout about.

    published: 08 Jan 2016
  • Use weather data to personalize customer interactions with Watson Marketing

    With Watson Marketing, you can now use the wealth of data from The Weather Company to add a deeper layer of customer engagement. Surface patterns between seemingly unrelated weather conditions and customer behavior. Then simply set up rules for omni-channel interactions that are automatically pushed to customers based on local forecasts. Let the weather help guide you to a stronger customer connection: http://www.ibm.com/watson/marketing

    published: 26 Oct 2016
  • Multichannel Customer Interactions

    Customers want flexibility. They want to choose how to contact you. Serve them better with a blended multichannel solution that delivers great experiences one interaction at a time.

    published: 14 Sep 2014
  • Enabling Smarter Customer Interactions

    Hear from Balaji Ram, HCL's AVP & Head of Financial Services, and Scott Davidson, General Manager, Enterprise Application Services, on how third platform technologies are influencing customer experience and service expectations in the financial services industry. The presentation was delivered at the 8th Annual Technology & Innovation -- the Future of Banking & Financial Services, Sydney conference. For more information about the presentation, please reach out to ideas@hcl.com Enabling Smarter Customer Interactions for a Superior Customer Experience • Uncovering paradigm shifts in customer expectations due to disruptive technologies • Creating proactive customer interactions to exceed expectations • Driving customer-centric innovations within your organisation

    published: 03 Jul 2014
  • PlayVox: Quality Assurance Software for Perfect Customer Interactions

    With PlayVox you can run your entire QA program in one centralized place. We help you empower your agents so they can deliver Perfect Customer Interactions.

    published: 02 May 2017
  • Making customer interactions more positive

    Customer service strategist, Jeff Mowatt www.jeffmowatt.com reveals tips on how to create more positive impressions with customers and coworkers.

    published: 29 Jan 2016
  • Optimizing Customer Interactions

    Companies are spending a dwindling amount of face time with customers as consumers become increasingly selective and utilize a plethora of communications channels. Mark Smith, Executive Vice President at Portrait Software, shares his insights on some of the opportunities decision-makers can seize upon to maximize their interactions with customers across various channels. Please sign-up for our FREE eNewletter and get CRM insight delivered right to your inbox. http://www.1to1media.com/registeryoutube.aspx

    published: 15 Jul 2010
  • customer interactions 3

    published: 19 Jan 2013
  • CRM: Managing Customers and Customer Interactions

    This short video shows you how to use EverLogic's CRM tools to work with customers and marketing activities.

    published: 28 Jul 2015
  • Superstore - All Customer Interludes and Interactions (Seasons 1-2)

    The customer scene transitions are one of several favorite aspects of this show. Just listen to that great 80's-90's music playing over the loud speakers! It would seem kids are left alone quite a bit in this store, too.

    published: 26 Jul 2017
  • Track customer interactions with TILT IT

    TILT IT is a small motion sensor designed to track customer interactions with products so businesses can optimize and deliver better customer experience. http://tiltit.sg

    published: 23 Feb 2017
  • What is customer service ? The 7 Essentials To Excellent Customer Service

    Want David's New, FREE in-depth training? Visit http://www.purecustomerservice.com and download The 8 Secrets To Excellent Customer Service today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO ofPure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs (800) 299-3449 service@purecustomerservice.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail ...

    published: 22 May 2013
  • OPINATOR. Managing Customer Interactions

    published: 19 Mar 2013
  • AI-driven customer interactions - Jan Hofmann - Deutsche Telekom

    This video was recorded at IntelliSys 2017 - http://saiconference.com/IntelliSys The brains of much-hyped chatbots and digital assistants range from simple, rule-based systems to complex deep learning applications. Two years into our journey to explore the future of telco customer service using digital assistants, we report on key learnings from these real-world applications and their daily interactions with our customers. What can perfectly be done by a simpler, rule-based bot? Where and how does an AI-based machine really make a difference? Which AI nuts should be cracked next to further improve the business case for AI-driven customer interactions? About the Speaker - Jan Hofmann is VP eCompany Products at Deutsche Telekom. In this role, he is responsible for the development and opera...

    published: 12 Sep 2017
  • ScottishPower - Energising Multi-Channel Customer Interactions

    Listen to the recordings from our webinar with Richard Tasker (Head of Customer Service Operations, Direct Debit) from ScottishPower and our CTO Steven Thurlow. Here Richard describes the multi-channel customer service program ScottishPower implemented over the years to become an award winning contact centre.

    published: 22 Jun 2012
  • 8x8’s Integrated Solution Powers Mobi’s Customer Interactions

    Before moving to 8x8, MOBI had a premises-based telephone and contact center system. “We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions. For more information, visit https://www.8x8.com

    published: 20 Sep 2016
  • Customer interactions

    published: 21 Nov 2017
  • Managing Customers and Customer Interactions

    This short video shows how you can use EverLogic's CRM tools to manage customer relationships and track customer activity and interactions.

    published: 05 Jun 2015
  • Customer Interactions 5 - Mississippi/Barbara

    Barbara speaks with a customer during one of our phone blast campaigns.

    published: 07 Sep 2016
  • Fredy, In-store Branch Manager, Focuses on Customer Interactions

    Fredy loves his job as an in-store branch manager for Citizens. Within a supermarket setting, he is able to interact directly with customers in a high-energy environment. Fredy explains how strong organizational and multitasking skills as well as thinking on his feet are leading him to a successful career in retail banking.

    published: 16 Jun 2016
  • Customer interactions

    published: 19 Jan 2013
  • Creating Positive Customer Interactions

    How many positive customer interactions are you creating each month?

    published: 07 Mar 2012
developed with YouTube
Meaningful Customer Interactions Lead to Better Customer Experiences

Meaningful Customer Interactions Lead to Better Customer Experiences

  • Order:
  • Duration: 2:25
  • Updated: 06 Jan 2015
  • views: 2033
videos
SYKES provides excellent customer experience for your customers. Because Customer Service Agents interact directly with your customers, they're able to learn more about why they're calling. Feedback is also collected directly from the customer. Analysts use innovative tools to analyze the data from the interaction to help Agents respond on the fly. This information is provided to SYKES' partners to help them better understand their customers. SYKES partnerships excel and grow because of transparency alignment and trust.
https://wn.com/Meaningful_Customer_Interactions_Lead_To_Better_Customer_Experiences
Customer Interactions

Customer Interactions

  • Order:
  • Duration: 0:13
  • Updated: 23 Aug 2013
  • views: 161
videos
https://wn.com/Customer_Interactions
Transform Your Customer Interactions

Transform Your Customer Interactions

  • Order:
  • Duration: 4:14
  • Updated: 08 Jan 2016
  • views: 1941
videos
Cisco enables insurance providers to help attract customers and retain existing customers in new and exciting ways. Live video and chat support throughout the customer’s journey of interactions with leads to stronger customer relationships, higher close ratios, and positive customer experiences they’ll want to shout about.
https://wn.com/Transform_Your_Customer_Interactions
Use weather data to personalize customer interactions with Watson Marketing

Use weather data to personalize customer interactions with Watson Marketing

  • Order:
  • Duration: 0:57
  • Updated: 26 Oct 2016
  • views: 439
videos
With Watson Marketing, you can now use the wealth of data from The Weather Company to add a deeper layer of customer engagement. Surface patterns between seemingly unrelated weather conditions and customer behavior. Then simply set up rules for omni-channel interactions that are automatically pushed to customers based on local forecasts. Let the weather help guide you to a stronger customer connection: http://www.ibm.com/watson/marketing
https://wn.com/Use_Weather_Data_To_Personalize_Customer_Interactions_With_Watson_Marketing
Multichannel Customer Interactions

Multichannel Customer Interactions

  • Order:
  • Duration: 1:59
  • Updated: 14 Sep 2014
  • views: 2168
videos
Customers want flexibility. They want to choose how to contact you. Serve them better with a blended multichannel solution that delivers great experiences one interaction at a time.
https://wn.com/Multichannel_Customer_Interactions
Enabling Smarter Customer Interactions

Enabling Smarter Customer Interactions

  • Order:
  • Duration: 6:18
  • Updated: 03 Jul 2014
  • views: 590
videos
Hear from Balaji Ram, HCL's AVP & Head of Financial Services, and Scott Davidson, General Manager, Enterprise Application Services, on how third platform technologies are influencing customer experience and service expectations in the financial services industry. The presentation was delivered at the 8th Annual Technology & Innovation -- the Future of Banking & Financial Services, Sydney conference. For more information about the presentation, please reach out to ideas@hcl.com Enabling Smarter Customer Interactions for a Superior Customer Experience • Uncovering paradigm shifts in customer expectations due to disruptive technologies • Creating proactive customer interactions to exceed expectations • Driving customer-centric innovations within your organisation
https://wn.com/Enabling_Smarter_Customer_Interactions
PlayVox: Quality Assurance Software for Perfect Customer Interactions

PlayVox: Quality Assurance Software for Perfect Customer Interactions

  • Order:
  • Duration: 1:15
  • Updated: 02 May 2017
  • views: 390
videos
With PlayVox you can run your entire QA program in one centralized place. We help you empower your agents so they can deliver Perfect Customer Interactions.
https://wn.com/Playvox_Quality_Assurance_Software_For_Perfect_Customer_Interactions
Making customer interactions more positive

Making customer interactions more positive

  • Order:
  • Duration: 3:54
  • Updated: 29 Jan 2016
  • views: 439
videos
Customer service strategist, Jeff Mowatt www.jeffmowatt.com reveals tips on how to create more positive impressions with customers and coworkers.
https://wn.com/Making_Customer_Interactions_More_Positive
Optimizing Customer Interactions

Optimizing Customer Interactions

  • Order:
  • Duration: 5:47
  • Updated: 15 Jul 2010
  • views: 1196
videos
Companies are spending a dwindling amount of face time with customers as consumers become increasingly selective and utilize a plethora of communications channels. Mark Smith, Executive Vice President at Portrait Software, shares his insights on some of the opportunities decision-makers can seize upon to maximize their interactions with customers across various channels. Please sign-up for our FREE eNewletter and get CRM insight delivered right to your inbox. http://www.1to1media.com/registeryoutube.aspx
https://wn.com/Optimizing_Customer_Interactions
customer interactions 3

customer interactions 3

  • Order:
  • Duration: 6:10
  • Updated: 19 Jan 2013
  • views: 935
videos
https://wn.com/Customer_Interactions_3
CRM: Managing Customers and Customer Interactions

CRM: Managing Customers and Customer Interactions

  • Order:
  • Duration: 4:54
  • Updated: 28 Jul 2015
  • views: 312
videos
This short video shows you how to use EverLogic's CRM tools to work with customers and marketing activities.
https://wn.com/Crm_Managing_Customers_And_Customer_Interactions
Superstore - All Customer Interludes and Interactions (Seasons 1-2)

Superstore - All Customer Interludes and Interactions (Seasons 1-2)

  • Order:
  • Duration: 16:05
  • Updated: 26 Jul 2017
  • views: 21205
videos
The customer scene transitions are one of several favorite aspects of this show. Just listen to that great 80's-90's music playing over the loud speakers! It would seem kids are left alone quite a bit in this store, too.
https://wn.com/Superstore_All_Customer_Interludes_And_Interactions_(Seasons_1_2)
Track customer interactions with TILT IT

Track customer interactions with TILT IT

  • Order:
  • Duration: 1:24
  • Updated: 23 Feb 2017
  • views: 538
videos
TILT IT is a small motion sensor designed to track customer interactions with products so businesses can optimize and deliver better customer experience. http://tiltit.sg
https://wn.com/Track_Customer_Interactions_With_Tilt_It
What is customer service ? The 7 Essentials To Excellent Customer Service

What is customer service ? The 7 Essentials To Excellent Customer Service

  • Order:
  • Duration: 12:28
  • Updated: 22 May 2013
  • views: 633185
videos
Want David's New, FREE in-depth training? Visit http://www.purecustomerservice.com and download The 8 Secrets To Excellent Customer Service today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO ofPure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs (800) 299-3449 service@purecustomerservice.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
https://wn.com/What_Is_Customer_Service_The_7_Essentials_To_Excellent_Customer_Service
OPINATOR. Managing Customer Interactions

OPINATOR. Managing Customer Interactions

  • Order:
  • Duration: 1:57
  • Updated: 19 Mar 2013
  • views: 2414
videos
https://wn.com/Opinator._Managing_Customer_Interactions
AI-driven customer interactions - Jan Hofmann - Deutsche Telekom

AI-driven customer interactions - Jan Hofmann - Deutsche Telekom

  • Order:
  • Duration: 23:23
  • Updated: 12 Sep 2017
  • views: 292
videos
This video was recorded at IntelliSys 2017 - http://saiconference.com/IntelliSys The brains of much-hyped chatbots and digital assistants range from simple, rule-based systems to complex deep learning applications. Two years into our journey to explore the future of telco customer service using digital assistants, we report on key learnings from these real-world applications and their daily interactions with our customers. What can perfectly be done by a simpler, rule-based bot? Where and how does an AI-based machine really make a difference? Which AI nuts should be cracked next to further improve the business case for AI-driven customer interactions? About the Speaker - Jan Hofmann is VP eCompany Products at Deutsche Telekom. In this role, he is responsible for the development and operation of products driving DT’s digital transformation. In addition, he is heading up DT Group’s innovation initiative eLIZA that drives the evolution of customer service using artificial intelligence. Jan joined DT in 2008 with a first tenure at Group Strategy. In 2012, he became Head of Video Advertising at digital advertising subsidiary InteractiveMedia, where in 2014 he moved on to set up a product department as VP Product. Before joining DT, Jan worked with Daimler and Deutsche Bank. He studied Physics and Product Design, and holds a PhD in Human Computer Interaction.
https://wn.com/Ai_Driven_Customer_Interactions_Jan_Hofmann_Deutsche_Telekom
ScottishPower - Energising Multi-Channel Customer Interactions

ScottishPower - Energising Multi-Channel Customer Interactions

  • Order:
  • Duration: 1:03:32
  • Updated: 22 Jun 2012
  • views: 724
videos
Listen to the recordings from our webinar with Richard Tasker (Head of Customer Service Operations, Direct Debit) from ScottishPower and our CTO Steven Thurlow. Here Richard describes the multi-channel customer service program ScottishPower implemented over the years to become an award winning contact centre.
https://wn.com/Scottishpower_Energising_Multi_Channel_Customer_Interactions
8x8’s Integrated Solution Powers Mobi’s Customer Interactions

8x8’s Integrated Solution Powers Mobi’s Customer Interactions

  • Order:
  • Duration: 3:10
  • Updated: 20 Sep 2016
  • views: 1741
videos
Before moving to 8x8, MOBI had a premises-based telephone and contact center system. “We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions. For more information, visit https://www.8x8.com
https://wn.com/8X8’S_Integrated_Solution_Powers_Mobi’S_Customer_Interactions
Customer interactions

Customer interactions

  • Order:
  • Duration: 5:00
  • Updated: 21 Nov 2017
  • views: 20
videos
https://wn.com/Customer_Interactions
Managing Customers and Customer Interactions

Managing Customers and Customer Interactions

  • Order:
  • Duration: 4:54
  • Updated: 05 Jun 2015
  • views: 323
videos
This short video shows how you can use EverLogic's CRM tools to manage customer relationships and track customer activity and interactions.
https://wn.com/Managing_Customers_And_Customer_Interactions
Customer Interactions 5 -  Mississippi/Barbara

Customer Interactions 5 - Mississippi/Barbara

  • Order:
  • Duration: 6:51
  • Updated: 07 Sep 2016
  • views: 35
videos
Barbara speaks with a customer during one of our phone blast campaigns.
https://wn.com/Customer_Interactions_5_Mississippi_Barbara
Fredy, In-store Branch Manager, Focuses on Customer Interactions

Fredy, In-store Branch Manager, Focuses on Customer Interactions

  • Order:
  • Duration: 1:55
  • Updated: 16 Jun 2016
  • views: 1149
videos
Fredy loves his job as an in-store branch manager for Citizens. Within a supermarket setting, he is able to interact directly with customers in a high-energy environment. Fredy explains how strong organizational and multitasking skills as well as thinking on his feet are leading him to a successful career in retail banking.
https://wn.com/Fredy,_In_Store_Branch_Manager,_Focuses_On_Customer_Interactions
Customer interactions

Customer interactions

  • Order:
  • Duration: 7:54
  • Updated: 19 Jan 2013
  • views: 2193
videos
https://wn.com/Customer_Interactions
Creating Positive Customer Interactions

Creating Positive Customer Interactions

  • Order:
  • Duration: 6:56
  • Updated: 07 Mar 2012
  • views: 72
videos
How many positive customer interactions are you creating each month?
https://wn.com/Creating_Positive_Customer_Interactions
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