• Meaningful Customer Interactions Lead to Better Customer Experiences

    SYKES provides excellent customer experience for your customers. Because Customer Service Agents interact directly with your customers, they're able to learn more about why they're calling. Feedback is also collected directly from the customer. Analysts use innovative tools to analyze the data from the interaction to help Agents respond on the fly. This information is provided to SYKES' partners to help them better understand their customers. SYKES partnerships excel and grow because of transparency alignment and trust.

    published: 06 Jan 2015
  • Transform Your Customer Interactions

    Cisco enables insurance providers to help attract customers and retain existing customers in new and exciting ways. Live video and chat support throughout the customer’s journey of interactions with leads to stronger customer relationships, higher close ratios, and positive customer experiences they’ll want to shout about.

    published: 08 Jan 2016
  • Customer Interactions

    published: 23 Aug 2013
  • Transform Customer Interactions Into Customer Intelligence

    Customer questions enter the enterprise from multiple channels, and the data that customer service agents need to answer these questions often resides in many different systems such as CRM systems, ERP systems, spreadsheets, email and social media. Relying on traditional CRM systems, created for customer management, can create a frustrating experience for both customers and contact center agents. Using your customer service interaction data – internal and external, structured and unstructured – EXALEAD OneCall aggregates, streamlines and delivers rich information “in context” to contact center agents and managers. In this live webcast, discover how to empower frontline employees to deliver a more satisfying customer experience and boost sales by transforming your customer interaction da...

    published: 18 Feb 2016
  • Enabling Smarter Customer Interactions

    Hear from Balaji Ram, HCL's AVP & Head of Financial Services, and Scott Davidson, General Manager, Enterprise Application Services, on how third platform technologies are influencing customer experience and service expectations in the financial services industry. The presentation was delivered at the 8th Annual Technology & Innovation -- the Future of Banking & Financial Services, Sydney conference. For more information about the presentation, please reach out to ideas@hcl.com Enabling Smarter Customer Interactions for a Superior Customer Experience • Uncovering paradigm shifts in customer expectations due to disruptive technologies • Creating proactive customer interactions to exceed expectations • Driving customer-centric innovations within your organisation

    published: 03 Jul 2014
  • Customer Interactions & Self Worth

    published: 19 May 2015
  • Multichannel Customer Interactions

    Customers want flexibility. They want to choose how to contact you. Serve them better with a blended multichannel solution that delivers great experiences one interaction at a time.

    published: 14 Sep 2014
  • Customer interactions

    published: 19 Jan 2013
  • Making customer interactions more positive

    Customer service strategist, Jeff Mowatt www.jeffmowatt.com reveals tips on how to create more positive impressions with customers and coworkers.

    published: 29 Jan 2016
  • Customer interactions 2

    published: 19 Jan 2013
  • OPINATOR. Managing Customer Interactions

    published: 19 Mar 2013
  • Managing Customers and Customer Interactions

    This short video shows how you can use EverLogic's CRM tools to manage customer relationships and track customer activity and interactions.

    published: 05 Jun 2015
  • Live Customer Interactions

    This video is about Live Customer Interactions

    published: 31 May 2017
  • MVP-1 Customer Interactions

    Potential customers interact with forever flowers MVP-1 for FSE301/MGT360.

    published: 20 Mar 2017
  • Creating Positive Customer Interactions

    How many positive customer interactions are you creating each month?

    published: 07 Mar 2012
  • 8x8’s Integrated Solution Powers Mobi’s Customer Interactions

    Before moving to 8x8, MOBI had a premises-based telephone and contact center system. “We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions. For more information, visit https://www.8x8.com

    published: 20 Sep 2016
Meaningful Customer Interactions Lead to Better Customer Experiences

Meaningful Customer Interactions Lead to Better Customer Experiences

  • Order:
  • Duration: 2:25
  • Updated: 06 Jan 2015
  • views: 1684
videos
SYKES provides excellent customer experience for your customers. Because Customer Service Agents interact directly with your customers, they're able to learn more about why they're calling. Feedback is also collected directly from the customer. Analysts use innovative tools to analyze the data from the interaction to help Agents respond on the fly. This information is provided to SYKES' partners to help them better understand their customers. SYKES partnerships excel and grow because of transparency alignment and trust.
https://wn.com/Meaningful_Customer_Interactions_Lead_To_Better_Customer_Experiences
Transform Your Customer Interactions

Transform Your Customer Interactions

  • Order:
  • Duration: 4:14
  • Updated: 08 Jan 2016
  • views: 1885
videos
Cisco enables insurance providers to help attract customers and retain existing customers in new and exciting ways. Live video and chat support throughout the customer’s journey of interactions with leads to stronger customer relationships, higher close ratios, and positive customer experiences they’ll want to shout about.
https://wn.com/Transform_Your_Customer_Interactions
Customer Interactions

Customer Interactions

  • Order:
  • Duration: 0:13
  • Updated: 23 Aug 2013
  • views: 129
videos
https://wn.com/Customer_Interactions
Transform Customer Interactions Into Customer Intelligence

Transform Customer Interactions Into Customer Intelligence

  • Order:
  • Duration: 45:24
  • Updated: 18 Feb 2016
  • views: 15
videos
Customer questions enter the enterprise from multiple channels, and the data that customer service agents need to answer these questions often resides in many different systems such as CRM systems, ERP systems, spreadsheets, email and social media. Relying on traditional CRM systems, created for customer management, can create a frustrating experience for both customers and contact center agents. Using your customer service interaction data – internal and external, structured and unstructured – EXALEAD OneCall aggregates, streamlines and delivers rich information “in context” to contact center agents and managers. In this live webcast, discover how to empower frontline employees to deliver a more satisfying customer experience and boost sales by transforming your customer interaction data in to actionable customer intelligence. Dec 5, 2013
https://wn.com/Transform_Customer_Interactions_Into_Customer_Intelligence
Enabling Smarter Customer Interactions

Enabling Smarter Customer Interactions

  • Order:
  • Duration: 6:18
  • Updated: 03 Jul 2014
  • views: 508
videos
Hear from Balaji Ram, HCL's AVP & Head of Financial Services, and Scott Davidson, General Manager, Enterprise Application Services, on how third platform technologies are influencing customer experience and service expectations in the financial services industry. The presentation was delivered at the 8th Annual Technology & Innovation -- the Future of Banking & Financial Services, Sydney conference. For more information about the presentation, please reach out to ideas@hcl.com Enabling Smarter Customer Interactions for a Superior Customer Experience • Uncovering paradigm shifts in customer expectations due to disruptive technologies • Creating proactive customer interactions to exceed expectations • Driving customer-centric innovations within your organisation
https://wn.com/Enabling_Smarter_Customer_Interactions
Customer Interactions & Self Worth

Customer Interactions & Self Worth

  • Order:
  • Duration: 12:25
  • Updated: 19 May 2015
  • views: 418
videos
https://wn.com/Customer_Interactions_Self_Worth
Multichannel Customer Interactions

Multichannel Customer Interactions

  • Order:
  • Duration: 1:59
  • Updated: 14 Sep 2014
  • views: 1978
videos
Customers want flexibility. They want to choose how to contact you. Serve them better with a blended multichannel solution that delivers great experiences one interaction at a time.
https://wn.com/Multichannel_Customer_Interactions
Customer interactions

Customer interactions

  • Order:
  • Duration: 7:54
  • Updated: 19 Jan 2013
  • views: 1819
videos
https://wn.com/Customer_Interactions
Making customer interactions more positive

Making customer interactions more positive

  • Order:
  • Duration: 3:54
  • Updated: 29 Jan 2016
  • views: 270
videos
Customer service strategist, Jeff Mowatt www.jeffmowatt.com reveals tips on how to create more positive impressions with customers and coworkers.
https://wn.com/Making_Customer_Interactions_More_Positive
Customer interactions 2

Customer interactions 2

  • Order:
  • Duration: 4:36
  • Updated: 19 Jan 2013
  • views: 919
videos
https://wn.com/Customer_Interactions_2
OPINATOR. Managing Customer Interactions

OPINATOR. Managing Customer Interactions

  • Order:
  • Duration: 1:57
  • Updated: 19 Mar 2013
  • views: 2344
videos
https://wn.com/Opinator._Managing_Customer_Interactions
Managing Customers and Customer Interactions

Managing Customers and Customer Interactions

  • Order:
  • Duration: 4:54
  • Updated: 05 Jun 2015
  • views: 317
videos
This short video shows how you can use EverLogic's CRM tools to manage customer relationships and track customer activity and interactions.
https://wn.com/Managing_Customers_And_Customer_Interactions
Live Customer Interactions

Live Customer Interactions

  • Order:
  • Duration: 4:08
  • Updated: 31 May 2017
  • views: 20
videos
This video is about Live Customer Interactions
https://wn.com/Live_Customer_Interactions
MVP-1 Customer Interactions

MVP-1 Customer Interactions

  • Order:
  • Duration: 1:02
  • Updated: 20 Mar 2017
  • views: 12
videos
Potential customers interact with forever flowers MVP-1 for FSE301/MGT360.
https://wn.com/Mvp_1_Customer_Interactions
Creating Positive Customer Interactions

Creating Positive Customer Interactions

  • Order:
  • Duration: 6:56
  • Updated: 07 Mar 2012
  • views: 69
videos
How many positive customer interactions are you creating each month?
https://wn.com/Creating_Positive_Customer_Interactions
8x8’s Integrated Solution Powers Mobi’s Customer Interactions

8x8’s Integrated Solution Powers Mobi’s Customer Interactions

  • Order:
  • Duration: 3:10
  • Updated: 20 Sep 2016
  • views: 1574
videos
Before moving to 8x8, MOBI had a premises-based telephone and contact center system. “We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions. For more information, visit https://www.8x8.com
https://wn.com/8X8’S_Integrated_Solution_Powers_Mobi’S_Customer_Interactions
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